Frequently Asked Questions (FAQs)
1000 N. Kraemer Place

Did the County already purchase the property at 1000 N. Kraemer Place, Anaheim?
No. The County Board of Supervisors approved a purchase and sale agreement for property at 1000 N. Kraemer Place in Anaheim, authorizing an investigation period to examine potential uses for the site, which include a year-round emergency shelter. The action begins 90 days of due diligence regarding the property. Additionally, the County has not yet committed to a specific use at this location.
What will occur during due diligence of the property and what is the timeline for acquisition of the site?
During the 90 day due diligence period the County will complete and review structural and physical inspections of the property including environmental site assessments. The due diligence period is 90 days. Barring any extensions of the due diligence period and approval by the Board of Supervisors to acquire the site, the timeline for acquisition is 90 days + 30 days for escrow from June 2, 2015.
How many homeless clients will be served at this possible location?
While the County has not committed to using the property as a Year-Round Emergency Shelter/Multi-Service Center, it is anticipated that any proposed County shelter will be designed to serve up to 200 individuals per night.
What populations will be served at the proposed Year Round Emergency Shelter/Multi-Service Center?
In the event that the County determines to use the property as a Year-Round Emergency Shelter/Multi-Service Center, which has not occurred yet, the proposed shelter will be designed as a low-threshold year round emergency shelter serving both homeless and at-risk of homeless individuals and families. The goal of any Year-Round Emergency Shelter/Multi-Service Center is to rapidly assess, through central intake, the individual’s needs and connect them with housing/services that will allow them to move quickly out of the Year-Round Emergency Shelter /Multi-Service Center.
Will a Year Round Emergency Shelter/Multi-Service Center be restricted to homeless in certain cities or open to all?
Any proposed County homeless shelter, whether on this site or another site, would be open to all homeless and those at-risk of homelessness (as the shelter will also contain a Multi-Service Center for homeless and at-risk individuals/families to utilize); however, if the proposed property is utilized as a Year-Round Emergency Shelter/Multi-Service Center, the intention would be to directly serve homeless residents in the North region of the County. The County anticipates planning and developing shelter/service centers in other regions in the County as well.
How long can people stay at a County Year-Round Emergency Shelter/Multi-Service Center?
A person’s length of stay at a Year-Round Emergency Shelter/Multi-Service Center shall be flexible, however, in line with national goals to reduce lengths of stay and expedite transition to permanent housing.
What are the proposed hours of operation for a County Year-Round Emergency Shelter/Multi-Service Center?
It is anticipated that a County Year Round Emergency Shelter/Multi-Service Center would operate 24/7, 365 days a year with set intake hours and service hours that will be developed through the due diligence and planning process or by the selected operator.
What types of services will be available to homeless clients at a proposed Year Round Emergency Shelter/Multi-Service Center?

For any proposed Year Round Emergency Shelter/Multi-Service Center, program elements will play a role in addressing local concerns. In addition to case management, supportive services provided on-site will incentivize shelter clients to stay in the shelter and address the barriers they face in overcoming homelessness. These services may include, but are not limited to:

Commission to End Homelessness Multi-Service Center Baseline Services (in ranked priority order)

Intake/Assessment/Case Management
Crisis Evaluation - Mental Health
Centralized Intake (on site and/or off site)
Domestic Violence Services (on site and off site)
Beds On Site
Health Clinic
Transportation Services and Assistance
Computers/e-mail
Security
Meals/Food -- Public Distribution
Parking
Homeless Prevention Assistance (on site and/or off site)
Drug & Alcohol Treatment (off site and/or on site)
Child Care/Play yard
Crisis Evaluation - Referral Plan
Children Services
Commissary/Dining Hall
211 (off site)
Employment/Job Placement (on site and/or off site)
Substance Abuse Treatment (on site and/or off site)
Mental Health Treatment (on site and/or off site)
Laundry
Storage (Short Term for Personal Items) (on site and/or off site)
Information & Referral (on site and/or off site)

Space will be provided for County departments (i.e. Social Services Agency, Health Care Agency, OC Community Services), other non-profits, and faith based agencies to provide a wide variety of services.

Will there be a process for residents to register concerns or complaints at a Year Round Emergency Shelter/Multi-Service Center?
For any Year Round Emergency Shelter/Multi-Service Center, the County will require the shelter operator to develop a Good Neighbor Policy and most likely a Shelter Advisory Board, which will include points of contact for residents and stakeholders to register concerns or give input on the operation of the Year Round Emergency Shelter/Multi-Service Center.
How will public safety be addressed at a Year Round Emergency Shelter/Multi-Service Center?
For any Year Round Emergency Shelter/Multi-Service Center, the County will require the shelter operator to implement a Safety/Security Plan which will include on-site local law enforcement, on-site security personnel, security cameras, adherence to local, State and Federal laws, and shelter operating rules/regulations for all clients to follow.
How will homeless clients get to a Year Round Emergency Shelter/Multi-Service Center?
For any Year Round Emergency Shelter/Multi-Service Center, the operator will develop a transportation plan which will include access to bus and shuttle transportation for clients to access the Year Round Emergency Shelter/Multi-Service Center as needed. Clients will be encouraged to take transportation and minimize or eliminate foot traffic to and from the Year Round Emergency Shelter/Multi-Service Center.
How much will a Year Round Emergency Shelter/Multi-Service Center cost and who is paying for it?
The acquisition and development cost for one Year Round Emergency Shelter/Multi-Service Center is estimated to be approximately $6.5 million. The annual operating costs of a Year Round Emergency Shelter/Multi-Service Center is estimated at approximately $2.6 million per year. The funding for operation would be a combination of public and private sources such as County, City, State and Federal funding in addition to foundations and private donations.
How many homeless people are in Orange County?
The 2015 Point in Time count of the homeless estimated a point in time count of 4,452 homeless in Orange County on any given night and approximately 15,291 over the course of year.
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